Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

How precise is the laser cutter?

Tolerances are +/- 0.05  mm across the entire cutting area.

How long does it take to learn and operate the laser cutting (welding) machine?
Even if you're not too technically savvy, our start-up manuals, videos, and phone support team can help you get your laser cutter set up and running easily within 7 days. If you're a business and want to make sure your operator(s) can start processing material quickly you can opt-in for our On-Site support. With On-Site Support, we come to you and spend at least 5 full days teaching you or your operator(s) the basics of how the laser cutter works, how you can efficiently run jobs, and finally how to easily maintain the machine.
If you are already familiar with using standard graphic design software like CorelDRAW or Adobe Illustrator you will be able to design your artwork there then export the artwork to the Golden Laser machine interface. If not, you can also design some jobs in our golden laser controller CNC and CAM software.
Besides that, all that is necessary is to adjust the laser power, gas pressure and speed settings to the material that you decide to cut. And we can provide you with a simple laser settings reference guide for popular materials.
Do you offer a Warranty?

All the laser machines enjoy a 1-year warranty for the machine body. And the lift-time online supporter F.O.C.

How soon can you ship me a laser cutter?

Once we receive payment and place your machine in the queue, we typically can ship your machine within 5 weeks.   Once your sales order is queued up we then assemble, test, and QA your machine prior to shipping. Shipping times can be affected by how many orders are currently in the queue and/or any custom mod's included on the machine.  Due to seasonal demand PLEASE CALL FOR ACCURATE DELIVERY TIMES.

Do you have local service?

We afford Door to door installation and training

Or if you directly purchase from our agent, you can get local service from them.

I have other questions

Pls leave your question to our email info@goldenfiberlaser.com

We will come back to you within 24hours.

Ready to get started? Contact us today for a free quote!

Pls tell us which industry will you use the fiber laser cutting machine, better to tell us the basic information such as:

Metal Thickness?

Metal sheet or metal tube Size?

Detail cutting requirement on final products?


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