Sipo teknik

GOLDEN LASER pwofesyonèl SIP TECHNICAL

 

Yo nan lòd yo asire metikuleu ak pèfeksyon sèvis, nou pa sèlman gen pafè pre-vann, lavant, ak apre-lavant sistèm sèvis, nou menm tou nou fè jesyon konplè nan domèn sa yo:

 

Firstly, Sound customer file management

 

1. Each customer has its own file in the global after-sales service information processing system of golden laser, thus it can ensure the software upgrades in a timely manner;

2. Each service activity (maintenance, return visit, customer satisfaction survey etc.) is recorded in detail and can be queried and analyzed at any time. Periodically count maintenance records of customer equipment and make reasonable suggestions for users.

 

Secondly, Strict technical team management

 

1. Chak apre-lavant pèsonèl sèvis nan lazè lò gen yon degre kolèj oswa pi wo a, ak chak apre-lavant pèsonèl sèvis te sibi fòmasyon ki dire lontan entèn ak pase sistèm evalyasyon teknoloji nou an avan ke yo te sètifye nan travay.

2. The interests of customers are always the first, and it is the unshakable responsibility of caring and respecting every customer. We guarantee that from the acceptance of complaints to the on-site service, every request from the customer will be fully paid by golden laser.

3. The golden laser service center will from time to time after-sales service personnel for technical training, update technical knowledge and improve service skills.

4. In order to ensure continuous improvement of customer service, we have also established a competition mechanism and talent reserve mechanism for survival of the fittest and talented people, so as to ensure that users can receive continuous satisfactory services.

 

Twazyèmman, Creole jesyon konpòtman sèvis

 

1. Konpayi an te etabli yon kòd inifye nan konduit ak evalyasyon kritè asire ke se pwosesis la sèvis ofisyèl ak pwosedi yo sèvis ak sèvis yo pwofesyonèl òganize. Se bon jan kalite a nan sèvis ki te koze pa diferans ki genyen pèsonèl redwi ak evite.

2. The company has established a multi-faceted service supervision system. Severe penalties will be imposed on those who violate professional ethics and service norms.

Katriyèmman, lis enfòmasyon sou jesyon chanèl

 

1. Kliyan kapab kominike avèk nou atravè divès kalite chanèl tankou telefòn, faks, lèt, E-mail, ak mesaj sou sit wèb.

2. The golden laser customer service center pays close attention to the above channels in real time. The customer's consultation, complaints and other requirements will be given back in the shortest time, and strive to maximize customer satisfaction.

 

sipo teknik


Yo nan lòd yo pi byen sèvi tout itilizatè yo, ak kite itilizatè envesti nan pwodwi ekipman lazè san danje epi yo enkyete-gratis, lazè lò ap bay itilizatè yo ak bon sèvis apre-lavant yo.

 

We have established a global after-sales service information processing system and  have 400-969-9920 after-sales service hotline to accept customer inquiries, complaints and repair requirements, and track customers 24 hours a day. Our customers can enjoy the following services:

 

1. From the date of purchase, enjoy free software upgrades for life.

 

2. After the machine arrival, our technical staff will also in site to provide first-time installation, commissioning and technical training for users, to ensure that customers can skillfully operate the equipment. After the customer signs and confirms, the training can be completed;

 

3. After the new machine installation and training are completed for 2-3 days, the Gold Laser Customer Service Center will call back customer. The call back includes the following aspects:
a) Is the equipment installed and commissioned in place, and are you satisfied with the equipment?
b) Whether the customer has mastered the operation method and whether it can operate independently, what help is needed?
c) Are you satisfied with the training engineer's work attitude?
d) Does the after-sales engineer inform the customer after the customer service center sales call 400-969-9920?

 

4. According to the return situation, If there is any problem, the customer service center will notify the customer service technical engineer or training engineer to take measures to resolve. If it still can not be resolved, we will deliver "work contact letter" feedback to the relevant technology research and development departments to help solve. After the completion, the customer service center will return to customers.

 

5. In order to maximize the benefits of customers and promote the continuous improvement of the Golden laser service, each customer will receive more than three times call back, which are:

a) Three days later after the new machine installation training is completed;
b) Three months later after new machine installation training;
c) Customer request for repairing or after-sales service;
d) Sampling return visits for the same type of machine and seeking improvement;

 

6. Golden laser service center phone 400-969-9920 free service call will accept customer inquiries, complaints and repair requirements, and the customer service center dispatched after-sales engineers for on site repairs. We promise that customers located within 300 km of the golden laser service outlets, after-sales engineers will be on-site service and maintenance within 24 hours of receiving complaints; customers located 300 kilometers away from the after-sales service outlet, after-sales engineers will accept complaints within 72 hours On-site service and maintenance; for foreign customers we will respond within 10 hours, make repair services within 72 hours.

Bezwen apre sèvis kounye a!

lò lazè seri machin pa gen okenn.

Tanpri bay machin nan Seri No lè ou imèl nou pou apre-sèvis!